Customer Service Kaffee-Konzepte

Kaffe Konzepte Customer Service

We are always available for you with our 24-hour service guarantee

We are your partner for the professional supply of coffee machines and high-quality filling products: coffee, skimmed milk, topping and chocolate. You can count on us in every case. Should you ever have problems with your coffee machine or your drink dispenser, we are available for you, around the clock, on: Phone: +49 451 / 3845 399. You can rely on our simple and fast service counting.

Everything from a single source

Even after purchasing your coffee machine or your drink dispenser, we remain at your service. You can contact us with any questions and concerns regarding your coffee machines and drink dispensers. 

We take care of:
• Installation of your new equipment
• Maintenance
• Repair
• Replacement Machines
• Spare Parts  

Care and Maintenance

We are happy to care for and maintain all your dispensers. Upon purchase of a machine from us you will receive a detailed briefing on the daily use. We also provide instructions for maintenance and care in written form. Should you have any questions, we are happy to assist you over the phone or if applicable also with personal advice.

Filter service
It is important to consider installing a water filter to provide the best possible water for the best coffee flavour and to protect your machine. Often it is necessary to treat the drinking water to adjust the water hardness correctly and remove chlorine, organic compounds, particles and heavy metals.

We offer the Brita Professional water filter system for your coffee service.
• Installation and service of the device or filter
• filter change service