Customer Service

Kaffe Konzepte Customer Service

We are always available with our: 24 hour service guarantee

We recognize ourselves as your partner for the professional supply of coffee and coffee machines. For us that means that if the need be, you can count on us. If you suddenly have problems with your coffee or vending machine, you can contact us around the clock 365 days a year at our company number: Telephone: +49 (0)451 / 3 84 53 99. You can count on us for our non-bureaucratic and quick service.

Everything from a single source

Even after the purchase of your coffee machine or vending machine, we remain your contact person. You can turn to us with all questions and requests all about your coffee dispensers and vending machines. We handle:

  • Assembly and installation of equipment
  • Maintenance
  • Repairs
  • Replacement machine
  • Replacement parts

Support and maintenance

The support and maintenance of the equipment is dependent upon type.  With acquisition of the machine you receive detailed instruction as well as maintenance and support information in written form from us. For open questions, of course we are at your side via telephone and also for a personal consultation if the need arises.

Filter service

It is thought that the water filter perfects the water, which you need for the best coffee and optimal protection of the machine.

Often it is necessary to treat the drinking water through a water filter accordingly in order to adjust the water hardness correctly and to remove chlorine, organic bonds, particles and hard metals from the water.


We offer you the water filter service, the Brita Professional brand, for your coffee preparation.

  • Assembly and installation of equipment/filters
  • Changing Filter