Customer Service Kaffee-Konzepte

Kaffe Konzepte Customer Service

We are always available for you with our 24-hour service guarantee

We are your partner for the professional supply of coffee and coffee machines. You can count on us in every case. Should you ever have problems with your coffee machine or your drink dispenser, we are available for you, around the clock, 365 days a year on: Phone: +49 (0) 451 / 3 84 53 99. You can rely on our simple and fast service counting.

Everything from a single source

Even after purchasing your coffee machine or your drink dispenser, we remain at your service. You can contact us with any questions and concerns regarding your coffee machines and drink dispensers.


We take care of:
• Installation and installation of the device
• Maintenance
• Repair
• Replacement Machines
• Spare Parts


Care and Maintenance

We are happy to care for and maintain all your dispensers. Upon purchase of the machine you will receive from us a detailed briefing and also the instructions for maintenance and care in written form. If you have any questions, we will assist you telephonic and if applicable also with personal advice.

Filter service
It is important to consider installing a water filter to provide the best possible water for the best coffee flavour and to protect your machine.
Often it is necessary to treat the drinking water to adjust the water hardness correctly and remove chlorine, organic compounds, particles and heavy metals.

We offer the Brita Professional water filter system for your coffee service.
• Installation and service of the device or filter
• filter change service